With ‘Black Friday’ looming on November 25thand Christmas presents in mind, most of us will have purchased items we want to return and learned that trying to do this and claim a refund is not always easy.
The Sale of Goods Act 1979 (‘the SGA’) introduced minimum standards consumers could expect when purchasing goods including that the goods were of satisfactory quality, fit for purpose, and matched any description provided. The customer was entitled to reject the goods if they failed to meet these standards, however the right to reject could be lost if, for example, the goods were not rejected within a reasonable time. What constituted a ‘reasonable time’ was, unsurprisingly, the subject of much case law.
However, the right to reject for consumers was fundamentally changed on 1 October 2015, when the Consumer Rights Act 2015 (‘the CRA’) came into force.
When can I claim a refund?
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