We are committed to providing high quality legal advice and client care.
However, if at any point you become unhappy or concerned about the service provided, please inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is handling your matter. If you still have queries or concerns, please contact Hugh Butler who is the Client Care Partner to whom any final issues can be reported.
The following outlines our recommended procedure for making a formal complaint. Please note that making a complaint will not affect how we handle your case.
We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through them and the Legal Ombudsman.
If we are unable to resolve any such concerns to your satisfaction you are entitled to make a complaint to the Legal Ombudsman – www.legalombudsman.org.uk – P.O. Box 6806 Wolverhampton WV1 9WJ.
The Legal Ombudsman investigates complaints about service issues with lawyers. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
Complaints about a client’s rights under the General Data Protection Regulation must be submitted to the Information Commissioner’s Office – www.ico.org.uk .
Any disputes or legal issue arising from our Client Care and Terms of Business will be determined by the law of England & Wales and considered exclusively by the English & Welsh courts.‹ Back to articles