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Legal

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Jolliffes is a trading name of Jolliffe & Co. LLP.

Diversity data

The Law Society in conjunction with the Solicitors Regulation Authority (SRA) believe that diversity within the legal sector is important. To that end all authorised practitioners are required to submit to the SRA a report indicating such diversity within the practice and generally make such data available to the public. The data in respect of this practice is available on request from the firm.

Disclaimer

The information appearing on this website does not constitute legal advice and is provided in good faith for general information only. No warranty either express or implied is given in relation to this information. Jolliffe & Co. LLP cannot be held responsible for any action taken or omitted to be taken as a result of information given here. You should take detailed legal advice before acting on this information.

Jolliffe & Co. LLP shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web pages or information linked to this website.

By viewing the contents of this web site you are agreeing to the above conditions.

Privacy

By providing personal information such as your name, address, telephone number and e-mail address by means of the enquiry forms on this website you agree to us contacting you with regard to the information you request.

Under no circumstances will your information be passed to other organisations.

Jolliffe & Co. LLP is registered under the UK Data Protection Act 2018, General Data Protection Regulation (GDPR) (EU) 2016/679 and The Privacy and Electronic Communications (EC Directive) Regulations 2003 (amended 2016 and 2019) with number Z7236953.

During the course of visiting this site, the pages that you see, along with a short text file called ‘a cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate a number of useful features such as the ability to identify whether a user has visited the website before.

Jolliffe & Co. LLP is authorised and regulated by The Solicitors Regulation Authority under SRA No 592125.

The SRA rules can be accessed at www.sra.org.uk

Our Complaints Policy

We are committed to providing high quality legal advice and client care.

However, if at any point you become unhappy or concerned about the service provided, please inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is handling your matter. If you still have queries or concerns, please contact Hugh Butler​ who is the Client Care Partner to whom any final issues can be reported. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

Formal complaint procedure

The following outlines our recommended procedure for making a formal complaint. Please note that making a complaint will not affect how we handle your case.

  1. A formal complaint should be addressed to our head of practice ​ who can be contacted in writing at 6 St John Street, Chester, Cheshire, CH1 1DA or by email addressed to Hugh Butler at hjb@jolliffes.com​. Please set out the details of the complaint.
  2. We will acknowledge your complaint within seven working days of receipt.
  3. Our Client Care Partner will show your complaint to the person responsible for your matter and ask them to conduct a complete review of the file and to respond in writing. They will also interview any members of staff involved in your matter.
  4. You will receive a written response to your complaint within 14 days from the date the complaint is first received. This response will set out the result of our investigation, any proposed resolution and, if relevant, any procedural changes we will make to ensure the situation does not arise again.
  5. In the event that you are not satisfied with the outcome of the complaint we will refer you to the appropriate authority should you wish to take the matter further.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • within six months of receiving a final response to your complaint; and
  • no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them using the details below:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Complaints about a client’s rights under data protection legislation (including, but not limited to, the Data Protection Act 2018 and General Data Protection Regulation must be submitted to the Information Commissioner’s Office – www.ico.org.uk .

Any disputes or legal issue arising from our Client Care and Terms of Business will be determined by the law of England & Wales and considered exclusively by the English & Welsh courts.